Return Policy

At B.R. Brothers, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our return policy ensures a hassle-free experience.

Eligibility for Returns

• Items must be returned within 30 days of receiving your order.
• Products must be in their original condition, unused, and in their original packaging, with all accessories and components included.
• Custom or special-order items are non-refundable unless they are defective or damaged.

Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or defective.
• For damaged or defective items, we will cover the cost of return shipping. Please provide photos of the damage to expedite the process.

Refund Process

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7-10 business days.
• Please note that shipping charges are non-refundable.

Exchanges

If you wish to exchange an item, please contact us to discuss your options. Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned:

• Custom orders
• Clearance or sale items
• Products that have been used or altered from their original condition.